Are you looking for a friendly way to manage your phone calls?
Are you looking for an easy way to activate the advanced features of your call center?
Are you looking for a direct way to make your calls through your contacts?
Are you looking for a fast way to check the activity of your call center?
Are you looking for an easy way to develop software that connects to a call center?
The C-Phone software offers:
Call management through computer
Management of the advanced features of your call center
Operator Control function
Recording of calls statistics
Subsystem for Hotels
Application development tool
It provides the following functions:
Caller identification using the Microsoft Outlook contacts (Private & Public Folders), central or local database.
Call Management
Answering and Termination
Diversion, Transfer and Transfer to Voice Mail
Call recovery from another internal phone
Putting on hold and Recovery
Door opening
Chat Recovery on Voice Mail
Call “Parking”
Call using Contacts
Update/Creation of contacts during a call
Unlimited indicating lights for internal phones (Occupied/Free/Ringing)
IP Camera Integration
Call Forwarding and Do not disturb
Message of Absence
Missed Calls
Speed Dial Numbers
Call History
Notes per call or/and per contact
Multilanguage
The Call Recording offers statistics about all the calls of the call center
Graphic Display of Internal and External Line Activity
Call Analysis for Internal and External Lines
Multiple choice criteria
Recognition of Town & Country code except Mexico and Nigeria. 16.935 codes are recognizable for 230 countries.
Dynamically defined prints: analytical, centralized, hourly breakdown, frequent call numbers
Access Rights per user
Parametrically defined providers, time charges, Callers, etc.
Movement analysis for internal and external lines
Smart display of group calls (DISA, Group, Pickup)
Automatic updated of internal’s through names from call center
Arrival/Departure
Device lock/unlock
Other Charges
Waking and Monitoring Execution
Partial Bill Payment
Charging Limits
Support for Phone Cabin
Room State (Clean/Not clean)
Charging History
Group Arrival / Departure/ Waking
Room Change
The Hotel Subsystem offers and easy way for managing phone functions and room charges for hotels and hospitals.
